Refund & Cancellation Policy

1. Subscriptions & billing

Faceless Post paid plans are billed in advance on a monthly or annual basis and renew automatically until cancelled. Payments are processed securely by Stripe under our registered business, Sechno. Charges appear as "SECHNO" or "SECHNO*FACELESSPOST".

2. Free trial

Where a free trial is offered, you will not be charged during the trial period. If you do not cancel before the trial ends, your subscription automatically converts to a paid plan and the applicable fee is charged. Cancel anytime during the trial from your account settings to avoid charges.

3. Cancellations

You can cancel your subscription at any time from your dashboard billing settings. Cancellation stops future renewals; your plan stays active until the end of the current billing period, after which it is not renewed. We do not provide prorated refunds for the unused portion of a billing period unless required by law.

4. Refunds

Subscription fees are generally non-refundable once a billing period has started. As a goodwill exception, we may issue a full or partial refund if you request one within 7 days of an initial charge or renewal and you have not substantially used paid features during that period. Refund requests are reviewed case by case.

Refunds, when approved, are returned to the original payment method via Stripe and may take 5–10 business days to appear depending on your bank or card issuer.

5. Token purchases

One-time token packs are consumable digital credits used to power AI features (video generation, AI images, clip finder, motion control, and similar). Because tokens are delivered instantly and consumed on use, token purchases are non-refundable once any tokens from the pack have been spent. Unused, untouched token packs may be refunded within 7 days of purchase at our discretion.

6. Failed or duplicate charges

If you are charged in error, billed twice for the same period, or experience a failed transaction that still resulted in a charge, contact us and we will investigate and refund any confirmed erroneous charge in full.

7. Chargebacks

If you have a billing concern, please contact us first — we are happy to help. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is resolved.

8. Contact

To request a refund or ask a billing question, email [email protected]. Include your account email and the charge date so we can locate the transaction quickly.